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To use the Reservations Website,
first Agree to the following Terms and Conditions
Accommodation at the Hachijo View Hotel
―General Terms and Conditions―
Scope
Article 1
1. Accommodation contracts between the Hachijo View Hotel (referred to below as the “Hotel”) and Guest(s) as well as other contracts pertaining to said accommodation contracts are governed by the following Terms and Conditions, as well as by generally accepted customs in the sector.
2. Regarding any Special Contracts entered into by the Hotel that do not conflict with the relevant laws and ordinances and/or customary practices, the Terms and Conditions noted ae superseded by said Special Contracts.
Requesting Accommodation Contract with the Hotel
Article 2
1. Individuals seeking to enter into an Accommodation Contract with the Hotel as a guest (to make a reservation) are asked to submit the following:
(1) Name(s) of Guest(s)
(2) Arrival date and time/dates of stay
(3) Accommodation fees
(4) Minors who will be staying alone at the hotel must submit a Letter of Consent from a parent or guardian.
(5) Other information, etc. required by the Hotel
2. Guests are required to provide their name, address, and telephone number immediately upon request, even after the Accommodation Contract is signed.
3. The Hotel may call the phone number provided by the Guest to confirm a reservation on a day prior to the scheduled date of stay (day indicated by the Guest).
4. Where a Guest requests to stay at the hotel longer than the number of days originally indicated in (2) above, the Hotel will consider the additional days to be governed by an additional Accommodation Contract.
Accommodation Contract
Article 3
1. The Accommodation Contract is valid once the Hotel approves an accommodation request made by a Guest as above. This does not apply, however, where approval was not granted by the hotel.
2. Where the Accommodation Contract is established as noted in the Terms above, the Guest must pay an Advance Fee in a maximum amount of three days of accommodation charges excluding any extra charges (three days where the stay is longer than three days), by a date specified by the Hotel.
3. The above-noted Advance Fee is applied to the total fees to be paid by the Guest at the end of their stay. Where circumstances arise where Article 6 or Article 18 below apply, a penalty followed by demands for compensation are applied if said penalty is insufficient. If a balance still remains, it is returned as stipulated in Article 12.
4. If the Advance Fees remain unpaid by the date stipulated in Paragraph 2, the Accommodation Contract is automatically invalidated; this only applies, however, where the Hotel informs the Guest of this situation when the payment dates is stipulated (Special Contracts where Advance Fees are not required).
5. Where the Hotel indicates incorrect accommodation fees on the Hotel site, if said rates are initially approved by the Hotel in the form of an Accommodation Contract, and said rates are significantly low compared to accommodation rates on or just before/after the date, unless the reason for the lower rates is indicated (e.g. “limited-time-only,” “special rate,” “promotional campaign,” etc.), and the rates are recognized as a mistake under the civil code, the Accommodation Contract is invalidated, and notification promptly made to that effect.

Article 4
1. Notwithstanding the regulations in Article 3, Paragraph 2 above, the Hotel may enter into Special Contacts (subsequent to the Accommodation Contract) that do not require the Advance Payment noted above.
2. Where the Hotel does not require the Advance Payment noted in Article 3, Paragraph 2 above, or where the Hotel does not specify an Advance Payment Date, the Accommodation Contract is treated as a Special Contract.
Refusal of Accommodation Contract
Article 5
1. The Hotel may reject an Accommodation Contract in light of the following circumstances
(1) Application for accommodation does not comply with these Regulations
(2) No rooms are available
(3) The individual attempting to make a reservation at the Hotel is deemed at risk of violating the appropriate laws and ordinances, violating the public order, or having poor morals. (4) The individual attempting to make a reservation clearly has a contagious illness
(5) An undue burden is imposed upon the Hotel
(6) The Hotel is unable to offer accommodation due to factors such as weather conditions, breakdown of equipment/facilities, or other unavoidable reasons.
(7) The individual attempting to make a reservation is inebriated, or may disturb other guests(Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5)
(8) Individual attempting to make a reservation engages in words or actions that may disturb other guests (Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5).
(9) The individual attempting to make a reservation engages in any of the following, or the following pertains to said individual:
(a) The individual is a member of an organized crime organization or association, or is otherwise affiliated with organized crime or other anti-social forces as stipulated in laws pertaining to illicit actions of organized crime organizations (Law No, 77, 2006); defined under Paragraph 2, Article 2/Paragraph 2, Article 2, Paragraph 6.
(b) Individual is affiliated with a corporation or other entity controlled by organized crime or members of an organized crime group
(c) Individual is affiliated with a corporation whose executive/executives belong to an organized crime group
(d) Individual is affiliated with an antisocial organization organizations or related parties
Guest Rights to Cancel Contract
Article 6
1. Hotel guests reserve the right to cancel Accommodation Contracts.
2. The Hotel assesses penalties (noted in Table 2) for breach of contract where the Guest cancels all or part of the Accommodation Contract at the convenience of the Guest. (Penalties do not apply, however, where the Hotel stipulates an Advance Payment date and the Guest cancels the Accommodation Contract prior to making payment, under Article 3-2 regulations). However, where the Hotel engages in Special Contracts as stipulated in Article 4-1, penalties for breach of contract apply only as notified by the Hotel to the Guest.
3. Where the Guest fails to arrive at the Hotel on the date of the reservation by 10 pm without prior notice (or two hours after the scheduled time of arrival), the Accommodation Contract is considered invalidated by the Guest.
Hotel Rights to Cancel Contract
Article 7
1. The Hotel reserves the right to cancel Accommodation Contracts in the following circumstances:
(1) The individual attempting to make a reservation at the Hotel is deemed at risk of violating the appropriate laws and ordinances, violating the public order, or having poor morals, or is deemed to have engaged in such actions.
(2) The individual attempting to make a reservation clearly has a contagious illness
(3) An undue burden is imposed upon the Hotel.
(4) The Hotel is unable to provide accommodation due to force majeure including natural disasters.
(5) The individual attempting to make a reservation is inebriated, or is at risk of disturbing other guests(Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5
(6) The individual attempting to make a reservation engages in words or actions that may disturb other guests (Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5).
(7) The Guest smokes in bed or tampers with fire-fighting equipment, or otherwise fails to follow rules or observe prohibited items pertaining to fire-fighting and prevention.
(8) The individual attempting to make a reservation engages in any of the following, or the following pertains to said individual:
(a) The individual is a member of an organized crime organization or association, or otherwise affiliated with organized crime or other anti-social forces
(b) Individual is affiliated with a corporation or other entity controlled by organized crime or members of an organized crime group
(c) Individual is affiliated with a corporation whose executive/executives belong to an organized crime group
2. Where an Accommodation Contract is cancelled based on the regulations noted above, the Guest is not responsible for any charges for services not received.
Registering Accommodation
Article 8
1. Guests are asked to register the following information when checking in:
(1) Name, age, sex, address, and occupation
(2) Foreign nationals are asked to provide their country of citizenship, passport number, port and date of entry into the country. Passports are checked and copied/scanned
(3) Departure date/schedule
(4) Other items deemed necessary by the Hotel
2. If the Guest wishes to pay fees noted in Article 12 in place of currency, including travelers checks, accommodation vouchers, credit cards, etc., said payment must be presented when the Guest registers.
Guest Room Hours
Article 9
1. Guests may utilize guest rooms from 3 pm to the 10 am the next morning. However, where a Guest is staying for consecutive days, rooms may be utilized at any time, except for arrival and departure dates.
2. The Hotel may allow for use of Guest Rooms other than as noted in the above regulations. Fees apply as follows:
(1) Main building: ¥1,000 per person per hour (tax not included)
(2) Annex: ¥1,500 per person per hour (tax not included)
Observation of Regulations
Article 10
Guests are required to abide by the Rules and Regulations noted at the Hotel.
Hours
Article 11
1. Hours for major hotel facilities are as follows. Details on hours for additional facilities are noted in pamphlets given to guests, bulletin boards at the hotel, and service directories in the rooms.
(1) Front desk hours:
a) Hotel doors do not close at night, but if you leave or return to the Hotel after midnight, notify the front desk.
b) The front desk is on call for services from 6:30 am to midnight.
(2) Food service hours:
Breakfast: 7:30-9:00 am
Evening: 6:00-8:00 pm
(3) Additional service hours:
Stores: 7:00-9:30 am, 3:00-8:00 pm
Large bath: 4:00-11:00 pm
2. Note that the above hours are subject to change without prior notice as the Hotel deems necessary. In said cases, Guests will be notified by appropriate means.
Payment
Article 12
1. The breakdown of Accommodation Fees to be paid by Guests is outlined in Table 1.
2. Payment of the Accommodation Fees noted above can be made at the front desk, either in currency or another method accepted by the Hotel including travelers’ checks, hotel vouchers, credit cards, etc., when the Guest departs or is billed by the Hotel.
3. Accommodation Fees are assessed where the Hotel is able to provide guest rooms to the Guest, and the room is also available for use, but the Guest opts not to stay.
Hotel Responsibility
Article 13
1. The Hotel provides compensation to Guests who have suffered damages pertaining to the fulfillment or nonfulfillment of an Accommodation Contract in cases where the responsibility for said damages lies with the hotel.
2. The Hotel possesses a fireproofing certificate, and is also enrolled in ryokan liability insurance for extra protection in the unlikely event of fire.
Resolution of Issue where Hotel Cannot Provide Guest Rooms
Article 14
1. Where the Hotel is unable to provide a room to a Guest with whom an Accommodation Contract has been established, with the permission of the Guest, said Guest will be referred to other accommodation as similar as possible to the Hachijo View Hotel.
2. Where the Hotel is unable to move the Guest to other accommodation, the Hotel will pay compensation in the form of a penalty. The Hotel does not pay compensation when the reason why the Hotel cannot provide a room is not the fault of the Hotel.
Handling of Guest Belongings
Article 15
1. Please note that the Hotel cannot look after cash, valuables, art, antiques, breakable items, liquid items, living things including pets, etc.
2. If any items handed over to the front desk are lost or damaged, compensation will be paid to the Guest, except in cases of force majeure. However, regarding cash and values, where the Hotel has asked the Guest to declare the category and value of the item ahead of time but the Guest fails to respond, the Hotel pays a maximum compensation amount of ¥30,000. Compensation is not paid for items left in the lobby that are scratched or dented.
3. Compensation will also be paid for items not brought to the front desk by the Guest, including personal belongings such as cash and other valuables, in the event of loss or damage to said items caused by the deliberate action or negligence of the Hotel. However, regarding cash and valuables, where the Hotel has asked the Guest to declare the category and value of the item ahead of time but the Guest fails to do so, the Hotel pays a maximum of ¥30,000 in compensation.
Storage of Guest Baggage/Portable Items
Article 16
1. Where a Guest’s baggage arrives at the Hotel ahead of the Guest, upon giving prior approval the Hotel will take responsibility for said baggage and store it until the Guest’s arrival. The baggage will be handed over to the Guest at the front desk upon the Guest’s arrival.
2. If the Guest’s baggage or portable items are left behind after the Guest checks out, once Hotel staff identify the owner, the owner will be contacted and asked what should be done with the baggage. If the owner provides no instruction, or if the owner cannot be identified, said baggage will be handled as follows, as permitted under the relevant laws.
(1) Cash and valuables: Stored at the hotel for a period of seven days from the day they are found, after which they are turned over to the nearest police station
(2) Perishable foods: Disposed of immediately on the day they are found, regardless of value or expiration date.
(3) Other items: Stored at the hotel for a period of 14 days from the day they are found and then disposed of.
Shipping costs incurred to send baggage to the owner are paid by the owner.
3. The hotel reserves the right to inspect the content baggage or portable items left behind by guests, and based on this inspection to take appropriate steps, such as returning the item(s) to the owner or disposing of it as described above. Guests are not permitted to dispute decisions by the Hotel made in this manner.
4. Regarding baggage or portable item storage noted in Paragraphs 1 and 2, the Hotel is liable as follows: for Paragraph 1, the preceding Article Paragraph 1 regulations apply, while for the preceding paragraph, Paragraph 2 (same article) regulations apply.
Parking and Hotel Liability
Article 17
1. Where Guests utilize the Hotel parking lot, the Hotel hold no managerial liability for problems pertaining to Guest vehicles, regardless of whether or not car keys have been deposited with hotel staff. However, if damage to a Guest vehicle is caused by negligence on the part of the Hotel due to a parking lot management issue, either intentionally or unintentionally, the Hotel is obligated to pay compensation.
Guest Liability
Article 18
1. Where the Hotel incurs damages due to the negligence of a Guest, either intentional or unintentional, the Guest pays compensation to the Hotel.
2. To ensure smooth service in accordance with the Accommodation Contract, Guests who believe they may have received a hotel service or services differing from the services outlined in the Accommodation Contract are required to promptly notify the Hotel.
3. Smoking is prohibited in all public spaces of the Hotel facility. Please refrain from smoking except in the designated areas.
Room Cleaning
Article 19
1. Rooms are not cleaned every day where a guest stays two to six nights in a row in the same room.
Items such as hand towels, bath towels, bath mats, etc., are changed only as requested by Guests.
Disclaimer
Article 20
1. Guests may choose to use the hotel Internet with their computer. The Hotel, however, is not liable for any damages incurred by the Guest resulting from Internet system problems or interruption of service. Furthermore, where the Hotel determines Guest use of the Internet to be inappropriate, and the Hotel and/or third party are adversely affected by said use, the Guest is liable for compensation.
Rejection of Request for Continued Stay
Article 21
1. The Hotel may reject a guest request for continued stay for the following reasons.
(1) Where a Guest has acted in a reprehensible manner from the perspective of the Hotel, or where there exists a risk of such behavior
(2) Where these Regulations are violated (or where the hotel determines there is a risk of such violation)
Court of Jurisdiction and Applicable Law
Article 22
1. Any disputes pertaining to the Accommodation Contract between the Hotel and Guest(s) are governed by the law of Japan. Should either party be sued, the court of jurisdiction of the area where the Headquarters is located will serve as the exclusive jurisdictional court.
Hotel Rules
The following set of rules, based on Article 10 of the General Terms and Conditions, has been devised to ensure that all Guests are able to utilize the Hotel safely and comfortably. Where a Guest is unable to abide by these rules, said Guest will not be permitted to stay at the Hotel or have access to Hotel facilities, as under Article 7, Paragraph 1 of these General Terms and Conditions. Said Guest(s) will also be liable for damages incurred by the Hotel at the fault of the Guest.
■Safety and Protection in the Event of Disaster
(1) Be sure to lock your door whenever you exit your room (the Hotel rooms have automated locks).
(2) Check the evacuation route map posted on the inside of guest room doors.
(3) Do not hold meetings with visitors in your room.
(4) Do not use the hotel room for any purpose other than staying overnight without permission.
(5) Written permission from a parent or guardian is required for minors less than 18 years of age who will be staying at the hotel alone.
(6) Do not use heat-generating heating or cooking appliances, or electrical appliances such as irons other than those stipulated by the Hotel.
(7) All areas of the Hotel are smoke-free including the Lobby, public restrooms, etc. Do not smoke other than in the designated areas.
(8) Do not use items that could potentially start a fire, such as fireworks, incense, candles, etc., or that leave behind strong smells.
■Valuables
Use the Safety Deposit Box in the room to store cash and/or valuables.
■Payment
Please note that the Hotel is unable to make advance payments on behalf of a Guest, such as for airline, train, or excursion bus tickets; taxi fare: postal stamps; or shipping for baggage.
■The following items may not be brought into the Hotel:
(1) Animals including pets except service dogs. Please notify the Hotel ahead of time if you plan to bring a service dog.
(2) Poisonous or deleterious substances, toxic chemical substances, or items emitting extremely offensive smells or large amounts of smoke.
(3) Guns and swords, gambling and other criminal equipment, and items prohibited by law
(4) Items that could potentially explode or ignite/spread fire, such as gunpowder, volatile oil, etc.
(5) Items generating loud noises.
(6) Any other items that could potentially undermine the safety of other guests
■The following actions are prohibited at the Hotel.
(1) Criminal law violations including gambling or other actions that may corrupt public morals
(2) Political or religious activities/election campaigning
(3) Sale of goods, advertising, donations, signature-collecting, etc.
(4) Photography and/or audio recording for commercial purposes without prior permission
(5) Bringing in and/or consuming food/beverages in a restaurant
(6) Bringing foodstuffs into a restaurant and requesting the staff to cook it (either for payment or free of charge). This excludes paid optional hotel services.
(7) Inflammatory or loud behavior on the Hotel premises, or other actions that may disturb or be offensive to other guests.
(8) Other actions that could adversely affect safety and/or sanitation on Hotel premises.
Table 1 Breakdown of Accommodation Fees (pertaining to Article 12, Paragraph 1)
Total to be paid by Guest(s) Accommodation fees (1) Base accommodation fees (Room + breakfast and dinner)
(2) Includes service fees
Additional fees (3) Additional meals and beverages (besides breakfast and dinner) and other fees
(4) Includes service fees
Taxes Consumption tax
Accommodation tax (Guests staying at applicable rates only)
Additional Information
◆The base Accommodation Fee is that shown in the Accommodation Contract.
◆Category A Child: In general, an upper grade elementary school age child taking adult meals (excluding vinegared side dishes)
◆Category B Child: A child in the age range of three years (pre-school age) to lower grade elementary school age taking children’s lunches
◆Facility use fees: A fee of ¥2000 is assessed for children up to two years old who do not require meals or bedding.
※Fees are assessed on Category B children or infants requiring bedding (¥2000), breakfast (¥700), or dinner (children’s lunch) (¥2000). Prices do not include taxes.
◆Adult/Category A child meal charges
※¥1500 per adult for breakfast requested same-day (¥1300 for reservations made up to the day before)/¥1200 per Category A child (¥1000 for reservations made up to the day before). Prices do not include taxes.
※¥4500 per adult for dinner requested same-day (¥4300 for reservations made up to the day before)/¥3300 per Category A child (¥3000 for reservations made up to the day before). Prices do not include taxes.
◆Tokoharu Annex Usage Fee
※Additional fees are assessed for stays at the Tokoharu Annex in the amount of ¥3000 per adult and ¥1500 per child on top of base accommodation fees for the Main Building (tax not included).
◆Special Room Fee
An additional charge of ¥2000 (tax not included) is added for special rooms (12 tatami + 3 tatami adjoining room), maximum number of guests=6
Table 2 Penalties (pertaining to Article 6, Paragraph 2)
Date Accommodation Contract cancellation received No-show Same-day 1 day prior 2 days prior 3 days prior 5 days prior 6 days prior 7 days prior 8 days prior 14 days prior 15 days prior 30 days prior
No. of guests noted in Accommodation Contract Up to 14 100% 50% 20% 20% 20% - - - - - - -
15-30 100% 50% 20% 20% 20% 20% - - - - - -
31 to 100 100% 70% 50% 20% 20% 20% 20% 20% 10% 10% - -
More than 100 100% 70% 50% 25% 25% 25% 25% 25% 15% 15% 10% 10%
Notes:
1. Percentage shown is the penalty on Base Accommodation Fees.
2. Where the initial length of stay noted on the date of the Accommodation Contract is shortened, the Guest is charged a penalty in the amount of charges for the first day, regardless of number of days of stay.
3. Where a contract for groups of guests (15 or more) is partially cancelled, no penalty is assessed for 10% of the number of Guests (fractions rounded up) on the date ten days prior to the reservation (or date of reservation if less than 10 days prior).
4. Where a special Accommodation Contract is drawn up for groups of ten or more guests that includes a clear penalty agreement, this special Accommodation Contract applies.
5. Penalties may differ depending on the Accommodation Plan.
To use the Reservations Website,
first Agree to the following Terms and Conditions
Accommodation at the Hachijo View Hotel
―General Terms and Conditions―
Scope
Article 1
1. Accommodation contracts between the Hachijo View Hotel (referred to below as the “Hotel”) and Guest(s) as well as other contracts pertaining to said accommodation contracts are governed by the following Terms and Conditions, as well as by generally accepted customs in the sector.
2. Regarding any Special Contracts entered into by the Hotel that do not conflict with the relevant laws and ordinances and/or customary practices, the Terms and Conditions noted ae superseded by said Special Contracts.
Requesting Accommodation Contract with the Hotel
Article 2
1. Individuals seeking to enter into an Accommodation Contract with the Hotel as a guest (to make a reservation) are asked to submit the following:
(1) Name(s) of Guest(s)
(2) Arrival date and time/dates of stay
(3) Accommodation fees
(4) Minors who will be staying alone at the hotel must submit a Letter of Consent from a parent or guardian.
(5) Other information, etc. required by the Hotel
2. Guests are required to provide their name, address, and telephone number immediately upon request, even after the Accommodation Contract is signed.
3. The Hotel may call the phone number provided by the Guest to confirm a reservation on a day prior to the scheduled date of stay (day indicated by the Guest).
4. Where a Guest requests to stay at the hotel longer than the number of days originally indicated in (2) above, the Hotel will consider the additional days to be governed by an additional Accommodation Contract.
Accommodation Contract
Article 3
1. The Accommodation Contract is valid once the Hotel approves an accommodation request made by a Guest as above. This does not apply, however, where approval was not granted by the hotel.
2. Where the Accommodation Contract is established as noted in the Terms above, the Guest must pay an Advance Fee in a maximum amount of three days of accommodation charges excluding any extra charges (three days where the stay is longer than three days), by a date specified by the Hotel.
3. The above-noted Advance Fee is applied to the total fees to be paid by the Guest at the end of their stay. Where circumstances arise where Article 6 or Article 18 below apply, a penalty followed by demands for compensation are applied if said penalty is insufficient. If a balance still remains, it is returned as stipulated in Article 12.
4. If the Advance Fees remain unpaid by the date stipulated in Paragraph 2, the Accommodation Contract is automatically invalidated; this only applies, however, where the Hotel informs the Guest of this situation when the payment dates is stipulated (Special Contracts where Advance Fees are not required).
5. Where the Hotel indicates incorrect accommodation fees on the Hotel site, if said rates are initially approved by the Hotel in the form of an Accommodation Contract, and said rates are significantly low compared to accommodation rates on or just before/after the date, unless the reason for the lower rates is indicated (e.g. “limited-time-only,” “special rate,” “promotional campaign,” etc.), and the rates are recognized as a mistake under the civil code, the Accommodation Contract is invalidated, and notification promptly made to that effect.

Article 4
1. Notwithstanding the regulations in Article 3, Paragraph 2 above, the Hotel may enter into Special Contacts (subsequent to the Accommodation Contract) that do not require the Advance Payment noted above.
2. Where the Hotel does not require the Advance Payment noted in Article 3, Paragraph 2 above, or where the Hotel does not specify an Advance Payment Date, the Accommodation Contract is treated as a Special Contract.
Refusal of Accommodation Contract
Article 5
1. The Hotel may reject an Accommodation Contract in light of the following circumstances
(1) Application for accommodation does not comply with these Regulations
(2) No rooms are available
(3) The individual attempting to make a reservation at the Hotel is deemed at risk of violating the appropriate laws and ordinances, violating the public order, or having poor morals. (4) The individual attempting to make a reservation clearly has a contagious illness
(5) An undue burden is imposed upon the Hotel
(6) The Hotel is unable to offer accommodation due to factors such as weather conditions, breakdown of equipment/facilities, or other unavoidable reasons.
(7) The individual attempting to make a reservation is inebriated, or may disturb other guests(Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5)
(8) Individual attempting to make a reservation engages in words or actions that may disturb other guests (Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5).
(9) The individual attempting to make a reservation engages in any of the following, or the following pertains to said individual:
(a) The individual is a member of an organized crime organization or association, or is otherwise affiliated with organized crime or other anti-social forces as stipulated in laws pertaining to illicit actions of organized crime organizations (Law No, 77, 2006); defined under Paragraph 2, Article 2/Paragraph 2, Article 2, Paragraph 6.
(b) Individual is affiliated with a corporation or other entity controlled by organized crime or members of an organized crime group
(c) Individual is affiliated with a corporation whose executive/executives belong to an organized crime group
(d) Individual is affiliated with an antisocial organization organizations or related parties
Guest Rights to Cancel Contract
Article 6
1. Hotel guests reserve the right to cancel Accommodation Contracts.
2. The Hotel assesses penalties (noted in Table 2) for breach of contract where the Guest cancels all or part of the Accommodation Contract at the convenience of the Guest. (Penalties do not apply, however, where the Hotel stipulates an Advance Payment date and the Guest cancels the Accommodation Contract prior to making payment, under Article 3-2 regulations). However, where the Hotel engages in Special Contracts as stipulated in Article 4-1, penalties for breach of contract apply only as notified by the Hotel to the Guest.
3. Where the Guest fails to arrive at the Hotel on the date of the reservation by 10 pm without prior notice (or two hours after the scheduled time of arrival), the Accommodation Contract is considered invalidated by the Guest.
Hotel Rights to Cancel Contract
Article 7
1. The Hotel reserves the right to cancel Accommodation Contracts in the following circumstances:
(1) The individual attempting to make a reservation at the Hotel is deemed at risk of violating the appropriate laws and ordinances, violating the public order, or having poor morals, or is deemed to have engaged in such actions.
(2) The individual attempting to make a reservation clearly has a contagious illness
(3) An undue burden is imposed upon the Hotel.
(4) The Hotel is unable to provide accommodation due to force majeure including natural disasters.
(5) The individual attempting to make a reservation is inebriated, or is at risk of disturbing other guests(Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5
(6) The individual attempting to make a reservation engages in words or actions that may disturb other guests (Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5).
(7) The Guest smokes in bed or tampers with fire-fighting equipment, or otherwise fails to follow rules or observe prohibited items pertaining to fire-fighting and prevention.
(8) The individual attempting to make a reservation engages in any of the following, or the following pertains to said individual:
(a) The individual is a member of an organized crime organization or association, or otherwise affiliated with organized crime or other anti-social forces
(b) Individual is affiliated with a corporation or other entity controlled by organized crime or members of an organized crime group
(c) Individual is affiliated with a corporation whose executive/executives belong to an organized crime group
2. Where an Accommodation Contract is cancelled based on the regulations noted above, the Guest is not responsible for any charges for services not received.
Registering Accommodation
Article 8
1. Guests are asked to register the following information when checking in:
(1) Name, age, sex, address, and occupation
(2) Foreign nationals are asked to provide their country of citizenship, passport number, port and date of entry into the country. Passports are checked and copied/scanned
(3) Departure date/schedule
(4) Other items deemed necessary by the Hotel
2. If the Guest wishes to pay fees noted in Article 12 in place of currency, including travelers checks, accommodation vouchers, credit cards, etc., said payment must be presented when the Guest registers.
Guest Room Hours
Article 9
1. Guests may utilize guest rooms from 3 pm to the 10 am the next morning. However, where a Guest is staying for consecutive days, rooms may be utilized at any time, except for arrival and departure dates.
2. The Hotel may allow for use of Guest Rooms other than as noted in the above regulations. Fees apply as follows:
(1) Main building: ¥1,000 per person per hour (tax not included)
(2) Annex: ¥1,500 per person per hour (tax not included)
Observation of Regulations
Article 10
Guests are required to abide by the Rules and Regulations noted at the Hotel.
Hours
Article 11
1. Hours for major hotel facilities are as follows. Details on hours for additional facilities are noted in pamphlets given to guests, bulletin boards at the hotel, and service directories in the rooms.
(1) Front desk hours:
a) Hotel doors do not close at night, but if you leave or return to the Hotel after midnight, notify the front desk.
b) The front desk is on call for services from 6:30 am to midnight.
(2) Food service hours:
Breakfast: 7:30-9:00 am
Evening: 6:00-8:00 pm
(3) Additional service hours:
Stores: 7:00-9:30 am, 3:00-8:00 pm
Large bath: 4:00-11:00 pm
2. Note that the above hours are subject to change without prior notice as the Hotel deems necessary. In said cases, Guests will be notified by appropriate means.
Payment
Article 12
1. The breakdown of Accommodation Fees to be paid by Guests is outlined in Table 1.
2. Payment of the Accommodation Fees noted above can be made at the front desk, either in currency or another method accepted by the Hotel including travelers’ checks, hotel vouchers, credit cards, etc., when the Guest departs or is billed by the Hotel.
3. Accommodation Fees are assessed where the Hotel is able to provide guest rooms to the Guest, and the room is also available for use, but the Guest opts not to stay.
Hotel Responsibility
Article 13
1. The Hotel provides compensation to Guests who have suffered damages pertaining to the fulfillment or nonfulfillment of an Accommodation Contract in cases where the responsibility for said damages lies with the hotel.
2. The Hotel possesses a fireproofing certificate, and is also enrolled in ryokan liability insurance for extra protection in the unlikely event of fire.
Resolution of Issue where Hotel Cannot Provide Guest Rooms
Article 14
1. Where the Hotel is unable to provide a room to a Guest with whom an Accommodation Contract has been established, with the permission of the Guest, said Guest will be referred to other accommodation as similar as possible to the Hachijo View Hotel.
2. Where the Hotel is unable to move the Guest to other accommodation, the Hotel will pay compensation in the form of a penalty. The Hotel does not pay compensation when the reason why the Hotel cannot provide a room is not the fault of the Hotel.
Handling of Guest Belongings
Article 15
1. Please note that the Hotel cannot look after cash, valuables, art, antiques, breakable items, liquid items, living things including pets, etc.
2. If any items handed over to the front desk are lost or damaged, compensation will be paid to the Guest, except in cases of force majeure. However, regarding cash and values, where the Hotel has asked the Guest to declare the category and value of the item ahead of time but the Guest fails to respond, the Hotel pays a maximum compensation amount of ¥30,000. Compensation is not paid for items left in the lobby that are scratched or dented.
3. Compensation will also be paid for items not brought to the front desk by the Guest, including personal belongings such as cash and other valuables, in the event of loss or damage to said items caused by the deliberate action or negligence of the Hotel. However, regarding cash and valuables, where the Hotel has asked the Guest to declare the category and value of the item ahead of time but the Guest fails to do so, the Hotel pays a maximum of ¥30,000 in compensation.
Storage of Guest Baggage/Portable Items
Article 16
1. Where a Guest’s baggage arrives at the Hotel ahead of the Guest, upon giving prior approval the Hotel will take responsibility for said baggage and store it until the Guest’s arrival. The baggage will be handed over to the Guest at the front desk upon the Guest’s arrival.
2. If the Guest’s baggage or portable items are left behind after the Guest checks out, once Hotel staff identify the owner, the owner will be contacted and asked what should be done with the baggage. If the owner provides no instruction, or if the owner cannot be identified, said baggage will be handled as follows, as permitted under the relevant laws.
(1) Cash and valuables: Stored at the hotel for a period of seven days from the day they are found, after which they are turned over to the nearest police station
(2) Perishable foods: Disposed of immediately on the day they are found, regardless of value or expiration date.
(3) Other items: Stored at the hotel for a period of 14 days from the day they are found and then disposed of.
Shipping costs incurred to send baggage to the owner are paid by the owner.
3. The hotel reserves the right to inspect the content baggage or portable items left behind by guests, and based on this inspection to take appropriate steps, such as returning the item(s) to the owner or disposing of it as described above. Guests are not permitted to dispute decisions by the Hotel made in this manner.
4. Regarding baggage or portable item storage noted in Paragraphs 1 and 2, the Hotel is liable as follows: for Paragraph 1, the preceding Article Paragraph 1 regulations apply, while for the preceding paragraph, Paragraph 2 (same article) regulations apply.
Parking and Hotel Liability
Article 17
1. Where Guests utilize the Hotel parking lot, the Hotel hold no managerial liability for problems pertaining to Guest vehicles, regardless of whether or not car keys have been deposited with hotel staff. However, if damage to a Guest vehicle is caused by negligence on the part of the Hotel due to a parking lot management issue, either intentionally or unintentionally, the Hotel is obligated to pay compensation.
Guest Liability
Article 18
1. Where the Hotel incurs damages due to the negligence of a Guest, either intentional or unintentional, the Guest pays compensation to the Hotel.
2. To ensure smooth service in accordance with the Accommodation Contract, Guests who believe they may have received a hotel service or services differing from the services outlined in the Accommodation Contract are required to promptly notify the Hotel.
3. Smoking is prohibited in all public spaces of the Hotel facility. Please refrain from smoking except in the designated areas.
Room Cleaning
Article 19
1. Rooms are not cleaned every day where a guest stays two to six nights in a row in the same room.
Items such as hand towels, bath towels, bath mats, etc., are changed only as requested by Guests.
Disclaimer
Article 20
1. Guests may choose to use the hotel Internet with their computer. The Hotel, however, is not liable for any damages incurred by the Guest resulting from Internet system problems or interruption of service. Furthermore, where the Hotel determines Guest use of the Internet to be inappropriate, and the Hotel and/or third party are adversely affected by said use, the Guest is liable for compensation.
Rejection of Request for Continued Stay
Article 21
1. The Hotel may reject a guest request for continued stay for the following reasons.
(1) Where a Guest has acted in a reprehensible manner from the perspective of the Hotel, or where there exists a risk of such behavior
(2) Where these Regulations are violated (or where the hotel determines there is a risk of such violation)
Court of Jurisdiction and Applicable Law
Article 22
1. Any disputes pertaining to the Accommodation Contract between the Hotel and Guest(s) are governed by the law of Japan. Should either party be sued, the court of jurisdiction of the area where the Headquarters is located will serve as the exclusive jurisdictional court.
Hotel Rules
The following set of rules, based on Article 10 of the General Terms and Conditions, has been devised to ensure that all Guests are able to utilize the Hotel safely and comfortably. Where a Guest is unable to abide by these rules, said Guest will not be permitted to stay at the Hotel or have access to Hotel facilities, as under Article 7, Paragraph 1 of these General Terms and Conditions. Said Guest(s) will also be liable for damages incurred by the Hotel at the fault of the Guest.
■Safety and Protection in the Event of Disaster
(1) Be sure to lock your door whenever you exit your room (the Hotel rooms have automated locks).
(2) Check the evacuation route map posted on the inside of guest room doors.
(3) Do not hold meetings with visitors in your room.
(4) Do not use the hotel room for any purpose other than staying overnight without permission.
(5) Written permission from a parent or guardian is required for minors less than 18 years of age who will be staying at the hotel alone.
(6) Do not use heat-generating heating or cooking appliances, or electrical appliances such as irons other than those stipulated by the Hotel.
(7) All areas of the Hotel are smoke-free including the Lobby, public restrooms, etc. Do not smoke other than in the designated areas.
(8) Do not use items that could potentially start a fire, such as fireworks, incense, candles, etc., or that leave behind strong smells.
■Valuables
Use the Safety Deposit Box in the room to store cash and/or valuables.
■Payment
Please note that the Hotel is unable to make advance payments on behalf of a Guest, such as for airline, train, or excursion bus tickets; taxi fare: postal stamps; or shipping for baggage.
■The following items may not be brought into the Hotel:
(1) Animals including pets except service dogs. Please notify the Hotel ahead of time if you plan to bring a service dog.
(2) Poisonous or deleterious substances, toxic chemical substances, or items emitting extremely offensive smells or large amounts of smoke.
(3) Guns and swords, gambling and other criminal equipment, and items prohibited by law
(4) Items that could potentially explode or ignite/spread fire, such as gunpowder, volatile oil, etc.
(5) Items generating loud noises.
(6) Any other items that could potentially undermine the safety of other guests
■The following actions are prohibited at the Hotel.
(1) Criminal law violations including gambling or other actions that may corrupt public morals
(2) Political or religious activities/election campaigning
(3) Sale of goods, advertising, donations, signature-collecting, etc.
(4) Photography and/or audio recording for commercial purposes without prior permission
(5) Bringing in and/or consuming food/beverages in a restaurant
(6) Bringing foodstuffs into a restaurant and requesting the staff to cook it (either for payment or free of charge). This excludes paid optional hotel services.
(7) Inflammatory or loud behavior on the Hotel premises, or other actions that may disturb or be offensive to other guests.
(8) Other actions that could adversely affect safety and/or sanitation on Hotel premises.
Table 1 Breakdown of Accommodation Fees (pertaining to Article 12, Paragraph 1)
Total to be paid by Guest(s) Accommodation fees (1) Base accommodation fees (Room + breakfast and dinner)
(2) Includes service fees
Additional fees (3) Additional meals and beverages (besides breakfast and dinner) and other fees
(4) Includes service fees
Taxes Consumption tax
Accommodation tax (Guests staying at applicable rates only)
Additional Information
◆The base Accommodation Fee is that shown in the Accommodation Contract.
◆Category A Child: In general, an upper grade elementary school age child taking adult meals (excluding vinegared side dishes)
◆Category B Child: A child in the age range of three years (pre-school age) to lower grade elementary school age taking children’s lunches
◆Facility use fees: A fee of ¥2000 is assessed for children up to two years old who do not require meals or bedding.
※Fees are assessed on Category B children or infants requiring bedding (¥2000), breakfast (¥700), or dinner (children’s lunch) (¥2000). Prices do not include taxes.
◆Adult/Category A child meal charges
※¥1500 per adult for breakfast requested same-day (¥1300 for reservations made up to the day before)/¥1200 per Category A child (¥1000 for reservations made up to the day before). Prices do not include taxes.
※¥4500 per adult for dinner requested same-day (¥4300 for reservations made up to the day before)/¥3300 per Category A child (¥3000 for reservations made up to the day before). Prices do not include taxes.
◆Tokoharu Annex Usage Fee
※Additional fees are assessed for stays at the Tokoharu Annex in the amount of ¥3000 per adult and ¥1500 per child on top of base accommodation fees for the Main Building (tax not included).
◆Special Room Fee
An additional charge of ¥2000 (tax not included) is added for special rooms (12 tatami + 3 tatami adjoining room), maximum number of guests=6
Table 2 Penalties (pertaining to Article 6, Paragraph 2)
Date Accommodation Contract cancellation received No-show Same-day 1 day prior 2 days prior 3 days prior 5 days prior 6 days prior 7 days prior 8 days prior 14 days prior 15 days prior 30 days prior
No. of guests noted in Accommodation Contract Up to 14 100% 50% 20% 20% 20% - - - - - - -
15-30 100% 50% 20% 20% 20% 20% - - - - - -
31 to 100 100% 70% 50% 20% 20% 20% 20% 20% 10% 10% - -
More than 100 100% 70% 50% 25% 25% 25% 25% 25% 15% 15% 10% 10%
Notes:
1. Percentage shown is the penalty on Base Accommodation Fees.
2. Where the initial length of stay noted on the date of the Accommodation Contract is shortened, the Guest is charged a penalty in the amount of charges for the first day, regardless of number of days of stay.
3. Where a contract for groups of guests (15 or more) is partially cancelled, no penalty is assessed for 10% of the number of Guests (fractions rounded up) on the date ten days prior to the reservation (or date of reservation if less than 10 days prior).
4. Where a special Accommodation Contract is drawn up for groups of ten or more guests that includes a clear penalty agreement, this special Accommodation Contract applies.
5. Penalties may differ depending on the Accommodation Plan.
To use the Reservations Website,
first Agree to the following Terms and Conditions
Accommodation at the Hachijo View Hotel
―General Terms and Conditions―
Scope
Article 1
1. Accommodation contracts between the Hachijo View Hotel (referred to below as the “Hotel”) and Guest(s) as well as other contracts pertaining to said accommodation contracts are governed by the following Terms and Conditions, as well as by generally accepted customs in the sector.
2. Regarding any Special Contracts entered into by the Hotel that do not conflict with the relevant laws and ordinances and/or customary practices, the Terms and Conditions noted ae superseded by said Special Contracts.
Requesting Accommodation Contract with the Hotel
Article 2
1. Individuals seeking to enter into an Accommodation Contract with the Hotel as a guest (to make a reservation) are asked to submit the following:
(1) Name(s) of Guest(s)
(2) Arrival date and time/dates of stay
(3) Accommodation fees
(4) Minors who will be staying alone at the hotel must submit a Letter of Consent from a parent or guardian.
(5) Other information, etc. required by the Hotel
2. Guests are required to provide their name, address, and telephone number immediately upon request, even after the Accommodation Contract is signed.
3. The Hotel may call the phone number provided by the Guest to confirm a reservation on a day prior to the scheduled date of stay (day indicated by the Guest).
4. Where a Guest requests to stay at the hotel longer than the number of days originally indicated in (2) above, the Hotel will consider the additional days to be governed by an additional Accommodation Contract.
Accommodation Contract
Article 3
1. The Accommodation Contract is valid once the Hotel approves an accommodation request made by a Guest as above. This does not apply, however, where approval was not granted by the hotel.
2. Where the Accommodation Contract is established as noted in the Terms above, the Guest must pay an Advance Fee in a maximum amount of three days of accommodation charges excluding any extra charges (three days where the stay is longer than three days), by a date specified by the Hotel.
3. The above-noted Advance Fee is applied to the total fees to be paid by the Guest at the end of their stay. Where circumstances arise where Article 6 or Article 18 below apply, a penalty followed by demands for compensation are applied if said penalty is insufficient. If a balance still remains, it is returned as stipulated in Article 12.
4. If the Advance Fees remain unpaid by the date stipulated in Paragraph 2, the Accommodation Contract is automatically invalidated; this only applies, however, where the Hotel informs the Guest of this situation when the payment dates is stipulated (Special Contracts where Advance Fees are not required).
5. Where the Hotel indicates incorrect accommodation fees on the Hotel site, if said rates are initially approved by the Hotel in the form of an Accommodation Contract, and said rates are significantly low compared to accommodation rates on or just before/after the date, unless the reason for the lower rates is indicated (e.g. “limited-time-only,” “special rate,” “promotional campaign,” etc.), and the rates are recognized as a mistake under the civil code, the Accommodation Contract is invalidated, and notification promptly made to that effect.

Article 4
1. Notwithstanding the regulations in Article 3, Paragraph 2 above, the Hotel may enter into Special Contacts (subsequent to the Accommodation Contract) that do not require the Advance Payment noted above.
2. Where the Hotel does not require the Advance Payment noted in Article 3, Paragraph 2 above, or where the Hotel does not specify an Advance Payment Date, the Accommodation Contract is treated as a Special Contract.
Refusal of Accommodation Contract
Article 5
1. The Hotel may reject an Accommodation Contract in light of the following circumstances
(1) Application for accommodation does not comply with these Regulations
(2) No rooms are available
(3) The individual attempting to make a reservation at the Hotel is deemed at risk of violating the appropriate laws and ordinances, violating the public order, or having poor morals. (4) The individual attempting to make a reservation clearly has a contagious illness
(5) An undue burden is imposed upon the Hotel
(6) The Hotel is unable to offer accommodation due to factors such as weather conditions, breakdown of equipment/facilities, or other unavoidable reasons.
(7) The individual attempting to make a reservation is inebriated, or may disturb other guests(Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5)
(8) Individual attempting to make a reservation engages in words or actions that may disturb other guests (Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5).
(9) The individual attempting to make a reservation engages in any of the following, or the following pertains to said individual:
(a) The individual is a member of an organized crime organization or association, or is otherwise affiliated with organized crime or other anti-social forces as stipulated in laws pertaining to illicit actions of organized crime organizations (Law No, 77, 2006); defined under Paragraph 2, Article 2/Paragraph 2, Article 2, Paragraph 6.
(b) Individual is affiliated with a corporation or other entity controlled by organized crime or members of an organized crime group
(c) Individual is affiliated with a corporation whose executive/executives belong to an organized crime group
(d) Individual is affiliated with an antisocial organization organizations or related parties
Guest Rights to Cancel Contract
Article 6
1. Hotel guests reserve the right to cancel Accommodation Contracts.
2. The Hotel assesses penalties (noted in Table 2) for breach of contract where the Guest cancels all or part of the Accommodation Contract at the convenience of the Guest. (Penalties do not apply, however, where the Hotel stipulates an Advance Payment date and the Guest cancels the Accommodation Contract prior to making payment, under Article 3-2 regulations). However, where the Hotel engages in Special Contracts as stipulated in Article 4-1, penalties for breach of contract apply only as notified by the Hotel to the Guest.
3. Where the Guest fails to arrive at the Hotel on the date of the reservation by 10 pm without prior notice (or two hours after the scheduled time of arrival), the Accommodation Contract is considered invalidated by the Guest.
Hotel Rights to Cancel Contract
Article 7
1. The Hotel reserves the right to cancel Accommodation Contracts in the following circumstances:
(1) The individual attempting to make a reservation at the Hotel is deemed at risk of violating the appropriate laws and ordinances, violating the public order, or having poor morals, or is deemed to have engaged in such actions.
(2) The individual attempting to make a reservation clearly has a contagious illness
(3) An undue burden is imposed upon the Hotel.
(4) The Hotel is unable to provide accommodation due to force majeure including natural disasters.
(5) The individual attempting to make a reservation is inebriated, or is at risk of disturbing other guests(Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5
(6) The individual attempting to make a reservation engages in words or actions that may disturb other guests (Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5).
(7) The Guest smokes in bed or tampers with fire-fighting equipment, or otherwise fails to follow rules or observe prohibited items pertaining to fire-fighting and prevention.
(8) The individual attempting to make a reservation engages in any of the following, or the following pertains to said individual:
(a) The individual is a member of an organized crime organization or association, or otherwise affiliated with organized crime or other anti-social forces
(b) Individual is affiliated with a corporation or other entity controlled by organized crime or members of an organized crime group
(c) Individual is affiliated with a corporation whose executive/executives belong to an organized crime group
2. Where an Accommodation Contract is cancelled based on the regulations noted above, the Guest is not responsible for any charges for services not received.
Registering Accommodation
Article 8
1. Guests are asked to register the following information when checking in:
(1) Name, age, sex, address, and occupation
(2) Foreign nationals are asked to provide their country of citizenship, passport number, port and date of entry into the country. Passports are checked and copied/scanned
(3) Departure date/schedule
(4) Other items deemed necessary by the Hotel
2. If the Guest wishes to pay fees noted in Article 12 in place of currency, including travelers checks, accommodation vouchers, credit cards, etc., said payment must be presented when the Guest registers.
Guest Room Hours
Article 9
1. Guests may utilize guest rooms from 3 pm to the 10 am the next morning. However, where a Guest is staying for consecutive days, rooms may be utilized at any time, except for arrival and departure dates.
2. The Hotel may allow for use of Guest Rooms other than as noted in the above regulations. Fees apply as follows:
(1) Main building: ¥1,000 per person per hour (tax not included)
(2) Annex: ¥1,500 per person per hour (tax not included)
Observation of Regulations
Article 10
Guests are required to abide by the Rules and Regulations noted at the Hotel.
Hours
Article 11
1. Hours for major hotel facilities are as follows. Details on hours for additional facilities are noted in pamphlets given to guests, bulletin boards at the hotel, and service directories in the rooms.
(1) Front desk hours:
a) Hotel doors do not close at night, but if you leave or return to the Hotel after midnight, notify the front desk.
b) The front desk is on call for services from 6:30 am to midnight.
(2) Food service hours:
Breakfast: 7:30-9:00 am
Evening: 6:00-8:00 pm
(3) Additional service hours:
Stores: 7:00-9:30 am, 3:00-8:00 pm
Large bath: 4:00-11:00 pm
2. Note that the above hours are subject to change without prior notice as the Hotel deems necessary. In said cases, Guests will be notified by appropriate means.
Payment
Article 12
1. The breakdown of Accommodation Fees to be paid by Guests is outlined in Table 1.
2. Payment of the Accommodation Fees noted above can be made at the front desk, either in currency or another method accepted by the Hotel including travelers’ checks, hotel vouchers, credit cards, etc., when the Guest departs or is billed by the Hotel.
3. Accommodation Fees are assessed where the Hotel is able to provide guest rooms to the Guest, and the room is also available for use, but the Guest opts not to stay.
Hotel Responsibility
Article 13
1. The Hotel provides compensation to Guests who have suffered damages pertaining to the fulfillment or nonfulfillment of an Accommodation Contract in cases where the responsibility for said damages lies with the hotel.
2. The Hotel possesses a fireproofing certificate, and is also enrolled in ryokan liability insurance for extra protection in the unlikely event of fire.
Resolution of Issue where Hotel Cannot Provide Guest Rooms
Article 14
1. Where the Hotel is unable to provide a room to a Guest with whom an Accommodation Contract has been established, with the permission of the Guest, said Guest will be referred to other accommodation as similar as possible to the Hachijo View Hotel.
2. Where the Hotel is unable to move the Guest to other accommodation, the Hotel will pay compensation in the form of a penalty. The Hotel does not pay compensation when the reason why the Hotel cannot provide a room is not the fault of the Hotel.
Handling of Guest Belongings
Article 15
1. Please note that the Hotel cannot look after cash, valuables, art, antiques, breakable items, liquid items, living things including pets, etc.
2. If any items handed over to the front desk are lost or damaged, compensation will be paid to the Guest, except in cases of force majeure. However, regarding cash and values, where the Hotel has asked the Guest to declare the category and value of the item ahead of time but the Guest fails to respond, the Hotel pays a maximum compensation amount of ¥30,000. Compensation is not paid for items left in the lobby that are scratched or dented.
3. Compensation will also be paid for items not brought to the front desk by the Guest, including personal belongings such as cash and other valuables, in the event of loss or damage to said items caused by the deliberate action or negligence of the Hotel. However, regarding cash and valuables, where the Hotel has asked the Guest to declare the category and value of the item ahead of time but the Guest fails to do so, the Hotel pays a maximum of ¥30,000 in compensation.
Storage of Guest Baggage/Portable Items
Article 16
1. Where a Guest’s baggage arrives at the Hotel ahead of the Guest, upon giving prior approval the Hotel will take responsibility for said baggage and store it until the Guest’s arrival. The baggage will be handed over to the Guest at the front desk upon the Guest’s arrival.
2. If the Guest’s baggage or portable items are left behind after the Guest checks out, once Hotel staff identify the owner, the owner will be contacted and asked what should be done with the baggage. If the owner provides no instruction, or if the owner cannot be identified, said baggage will be handled as follows, as permitted under the relevant laws.
(1) Cash and valuables: Stored at the hotel for a period of seven days from the day they are found, after which they are turned over to the nearest police station
(2) Perishable foods: Disposed of immediately on the day they are found, regardless of value or expiration date.
(3) Other items: Stored at the hotel for a period of 14 days from the day they are found and then disposed of.
Shipping costs incurred to send baggage to the owner are paid by the owner.
3. The hotel reserves the right to inspect the content baggage or portable items left behind by guests, and based on this inspection to take appropriate steps, such as returning the item(s) to the owner or disposing of it as described above. Guests are not permitted to dispute decisions by the Hotel made in this manner.
4. Regarding baggage or portable item storage noted in Paragraphs 1 and 2, the Hotel is liable as follows: for Paragraph 1, the preceding Article Paragraph 1 regulations apply, while for the preceding paragraph, Paragraph 2 (same article) regulations apply.
Parking and Hotel Liability
Article 17
1. Where Guests utilize the Hotel parking lot, the Hotel hold no managerial liability for problems pertaining to Guest vehicles, regardless of whether or not car keys have been deposited with hotel staff. However, if damage to a Guest vehicle is caused by negligence on the part of the Hotel due to a parking lot management issue, either intentionally or unintentionally, the Hotel is obligated to pay compensation.
Guest Liability
Article 18
1. Where the Hotel incurs damages due to the negligence of a Guest, either intentional or unintentional, the Guest pays compensation to the Hotel.
2. To ensure smooth service in accordance with the Accommodation Contract, Guests who believe they may have received a hotel service or services differing from the services outlined in the Accommodation Contract are required to promptly notify the Hotel.
3. Smoking is prohibited in all public spaces of the Hotel facility. Please refrain from smoking except in the designated areas.
Room Cleaning
Article 19
1. Rooms are not cleaned every day where a guest stays two to six nights in a row in the same room.
Items such as hand towels, bath towels, bath mats, etc., are changed only as requested by Guests.
Disclaimer
Article 20
1. Guests may choose to use the hotel Internet with their computer. The Hotel, however, is not liable for any damages incurred by the Guest resulting from Internet system problems or interruption of service. Furthermore, where the Hotel determines Guest use of the Internet to be inappropriate, and the Hotel and/or third party are adversely affected by said use, the Guest is liable for compensation.
Rejection of Request for Continued Stay
Article 21
1. The Hotel may reject a guest request for continued stay for the following reasons.
(1) Where a Guest has acted in a reprehensible manner from the perspective of the Hotel, or where there exists a risk of such behavior
(2) Where these Regulations are violated (or where the hotel determines there is a risk of such violation)
Court of Jurisdiction and Applicable Law
Article 22
1. Any disputes pertaining to the Accommodation Contract between the Hotel and Guest(s) are governed by the law of Japan. Should either party be sued, the court of jurisdiction of the area where the Headquarters is located will serve as the exclusive jurisdictional court.
Hotel Rules
The following set of rules, based on Article 10 of the General Terms and Conditions, has been devised to ensure that all Guests are able to utilize the Hotel safely and comfortably. Where a Guest is unable to abide by these rules, said Guest will not be permitted to stay at the Hotel or have access to Hotel facilities, as under Article 7, Paragraph 1 of these General Terms and Conditions. Said Guest(s) will also be liable for damages incurred by the Hotel at the fault of the Guest.
■Safety and Protection in the Event of Disaster
(1) Be sure to lock your door whenever you exit your room (the Hotel rooms have automated locks).
(2) Check the evacuation route map posted on the inside of guest room doors.
(3) Do not hold meetings with visitors in your room.
(4) Do not use the hotel room for any purpose other than staying overnight without permission.
(5) Written permission from a parent or guardian is required for minors less than 18 years of age who will be staying at the hotel alone.
(6) Do not use heat-generating heating or cooking appliances, or electrical appliances such as irons other than those stipulated by the Hotel.
(7) All areas of the Hotel are smoke-free including the Lobby, public restrooms, etc. Do not smoke other than in the designated areas.
(8) Do not use items that could potentially start a fire, such as fireworks, incense, candles, etc., or that leave behind strong smells.
■Valuables
Use the Safety Deposit Box in the room to store cash and/or valuables.
■Payment
Please note that the Hotel is unable to make advance payments on behalf of a Guest, such as for airline, train, or excursion bus tickets; taxi fare: postal stamps; or shipping for baggage.
■The following items may not be brought into the Hotel:
(1) Animals including pets except service dogs. Please notify the Hotel ahead of time if you plan to bring a service dog.
(2) Poisonous or deleterious substances, toxic chemical substances, or items emitting extremely offensive smells or large amounts of smoke.
(3) Guns and swords, gambling and other criminal equipment, and items prohibited by law
(4) Items that could potentially explode or ignite/spread fire, such as gunpowder, volatile oil, etc.
(5) Items generating loud noises.
(6) Any other items that could potentially undermine the safety of other guests
■The following actions are prohibited at the Hotel.
(1) Criminal law violations including gambling or other actions that may corrupt public morals
(2) Political or religious activities/election campaigning
(3) Sale of goods, advertising, donations, signature-collecting, etc.
(4) Photography and/or audio recording for commercial purposes without prior permission
(5) Bringing in and/or consuming food/beverages in a restaurant
(6) Bringing foodstuffs into a restaurant and requesting the staff to cook it (either for payment or free of charge). This excludes paid optional hotel services.
(7) Inflammatory or loud behavior on the Hotel premises, or other actions that may disturb or be offensive to other guests.
(8) Other actions that could adversely affect safety and/or sanitation on Hotel premises.
Table 1 Breakdown of Accommodation Fees (pertaining to Article 12, Paragraph 1)
Total to be paid by Guest(s) Accommodation fees (1) Base accommodation fees (Room + breakfast and dinner)
(2) Includes service fees
Additional fees (3) Additional meals and beverages (besides breakfast and dinner) and other fees
(4) Includes service fees
Taxes Consumption tax
Accommodation tax (Guests staying at applicable rates only)
Additional Information
◆The base Accommodation Fee is that shown in the Accommodation Contract.
◆Category A Child: In general, an upper grade elementary school age child taking adult meals (excluding vinegared side dishes)
◆Category B Child: A child in the age range of three years (pre-school age) to lower grade elementary school age taking children’s lunches
◆Facility use fees: A fee of ¥2000 is assessed for children up to two years old who do not require meals or bedding.
※Fees are assessed on Category B children or infants requiring bedding (¥2000), breakfast (¥700), or dinner (children’s lunch) (¥2000). Prices do not include taxes.
◆Adult/Category A child meal charges
※¥1500 per adult for breakfast requested same-day (¥1300 for reservations made up to the day before)/¥1200 per Category A child (¥1000 for reservations made up to the day before). Prices do not include taxes.
※¥4500 per adult for dinner requested same-day (¥4300 for reservations made up to the day before)/¥3300 per Category A child (¥3000 for reservations made up to the day before). Prices do not include taxes.
◆Tokoharu Annex Usage Fee
※Additional fees are assessed for stays at the Tokoharu Annex in the amount of ¥3000 per adult and ¥1500 per child on top of base accommodation fees for the Main Building (tax not included).
◆Special Room Fee
An additional charge of ¥2000 (tax not included) is added for special rooms (12 tatami + 3 tatami adjoining room), maximum number of guests=6
Table 2 Penalties (pertaining to Article 6, Paragraph 2)
Date Accommodation Contract cancellation received No-show Same-day 1 day prior 2 days prior 3 days prior 5 days prior 6 days prior 7 days prior 8 days prior 14 days prior 15 days prior 30 days prior
No. of guests noted in Accommodation Contract Up to 14 100% 50% 20% 20% 20% - - - - - - -
15-30 100% 50% 20% 20% 20% 20% - - - - - -
31 to 100 100% 70% 50% 20% 20% 20% 20% 20% 10% 10% - -
More than 100 100% 70% 50% 25% 25% 25% 25% 25% 15% 15% 10% 10%
Notes:
1. Percentage shown is the penalty on Base Accommodation Fees.
2. Where the initial length of stay noted on the date of the Accommodation Contract is shortened, the Guest is charged a penalty in the amount of charges for the first day, regardless of number of days of stay.
3. Where a contract for groups of guests (15 or more) is partially cancelled, no penalty is assessed for 10% of the number of Guests (fractions rounded up) on the date ten days prior to the reservation (or date of reservation if less than 10 days prior).
4. Where a special Accommodation Contract is drawn up for groups of ten or more guests that includes a clear penalty agreement, this special Accommodation Contract applies.
5. Penalties may differ depending on the Accommodation Plan.
To use the Reservations Website,
first Agree to the following Terms and Conditions
Accommodation at the Hachijo View Hotel
―General Terms and Conditions―
Scope
Article 1
1. Accommodation contracts between the Hachijo View Hotel (referred to below as the “Hotel”) and Guest(s) as well as other contracts pertaining to said accommodation contracts are governed by the following Terms and Conditions, as well as by generally accepted customs in the sector.
2. Regarding any Special Contracts entered into by the Hotel that do not conflict with the relevant laws and ordinances and/or customary practices, the Terms and Conditions noted ae superseded by said Special Contracts.
Requesting Accommodation Contract with the Hotel
Article 2
1. Individuals seeking to enter into an Accommodation Contract with the Hotel as a guest (to make a reservation) are asked to submit the following:
(1) Name(s) of Guest(s)
(2) Arrival date and time/dates of stay
(3) Accommodation fees
(4) Minors who will be staying alone at the hotel must submit a Letter of Consent from a parent or guardian.
(5) Other information, etc. required by the Hotel
2. Guests are required to provide their name, address, and telephone number immediately upon request, even after the Accommodation Contract is signed.
3. The Hotel may call the phone number provided by the Guest to confirm a reservation on a day prior to the scheduled date of stay (day indicated by the Guest).
4. Where a Guest requests to stay at the hotel longer than the number of days originally indicated in (2) above, the Hotel will consider the additional days to be governed by an additional Accommodation Contract.
Accommodation Contract
Article 3
1. The Accommodation Contract is valid once the Hotel approves an accommodation request made by a Guest as above. This does not apply, however, where approval was not granted by the hotel.
2. Where the Accommodation Contract is established as noted in the Terms above, the Guest must pay an Advance Fee in a maximum amount of three days of accommodation charges excluding any extra charges (three days where the stay is longer than three days), by a date specified by the Hotel.
3. The above-noted Advance Fee is applied to the total fees to be paid by the Guest at the end of their stay. Where circumstances arise where Article 6 or Article 18 below apply, a penalty followed by demands for compensation are applied if said penalty is insufficient. If a balance still remains, it is returned as stipulated in Article 12.
4. If the Advance Fees remain unpaid by the date stipulated in Paragraph 2, the Accommodation Contract is automatically invalidated; this only applies, however, where the Hotel informs the Guest of this situation when the payment dates is stipulated (Special Contracts where Advance Fees are not required).
5. Where the Hotel indicates incorrect accommodation fees on the Hotel site, if said rates are initially approved by the Hotel in the form of an Accommodation Contract, and said rates are significantly low compared to accommodation rates on or just before/after the date, unless the reason for the lower rates is indicated (e.g. “limited-time-only,” “special rate,” “promotional campaign,” etc.), and the rates are recognized as a mistake under the civil code, the Accommodation Contract is invalidated, and notification promptly made to that effect.

Article 4
1. Notwithstanding the regulations in Article 3, Paragraph 2 above, the Hotel may enter into Special Contacts (subsequent to the Accommodation Contract) that do not require the Advance Payment noted above.
2. Where the Hotel does not require the Advance Payment noted in Article 3, Paragraph 2 above, or where the Hotel does not specify an Advance Payment Date, the Accommodation Contract is treated as a Special Contract.
Refusal of Accommodation Contract
Article 5
1. The Hotel may reject an Accommodation Contract in light of the following circumstances
(1) Application for accommodation does not comply with these Regulations
(2) No rooms are available
(3) The individual attempting to make a reservation at the Hotel is deemed at risk of violating the appropriate laws and ordinances, violating the public order, or having poor morals. (4) The individual attempting to make a reservation clearly has a contagious illness
(5) An undue burden is imposed upon the Hotel
(6) The Hotel is unable to offer accommodation due to factors such as weather conditions, breakdown of equipment/facilities, or other unavoidable reasons.
(7) The individual attempting to make a reservation is inebriated, or may disturb other guests(Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5)
(8) Individual attempting to make a reservation engages in words or actions that may disturb other guests (Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5).
(9) The individual attempting to make a reservation engages in any of the following, or the following pertains to said individual:
(a) The individual is a member of an organized crime organization or association, or is otherwise affiliated with organized crime or other anti-social forces as stipulated in laws pertaining to illicit actions of organized crime organizations (Law No, 77, 2006); defined under Paragraph 2, Article 2/Paragraph 2, Article 2, Paragraph 6.
(b) Individual is affiliated with a corporation or other entity controlled by organized crime or members of an organized crime group
(c) Individual is affiliated with a corporation whose executive/executives belong to an organized crime group
(d) Individual is affiliated with an antisocial organization organizations or related parties
Guest Rights to Cancel Contract
Article 6
1. Hotel guests reserve the right to cancel Accommodation Contracts.
2. The Hotel assesses penalties (noted in Table 2) for breach of contract where the Guest cancels all or part of the Accommodation Contract at the convenience of the Guest. (Penalties do not apply, however, where the Hotel stipulates an Advance Payment date and the Guest cancels the Accommodation Contract prior to making payment, under Article 3-2 regulations). However, where the Hotel engages in Special Contracts as stipulated in Article 4-1, penalties for breach of contract apply only as notified by the Hotel to the Guest.
3. Where the Guest fails to arrive at the Hotel on the date of the reservation by 10 pm without prior notice (or two hours after the scheduled time of arrival), the Accommodation Contract is considered invalidated by the Guest.
Hotel Rights to Cancel Contract
Article 7
1. The Hotel reserves the right to cancel Accommodation Contracts in the following circumstances:
(1) The individual attempting to make a reservation at the Hotel is deemed at risk of violating the appropriate laws and ordinances, violating the public order, or having poor morals, or is deemed to have engaged in such actions.
(2) The individual attempting to make a reservation clearly has a contagious illness
(3) An undue burden is imposed upon the Hotel.
(4) The Hotel is unable to provide accommodation due to force majeure including natural disasters.
(5) The individual attempting to make a reservation is inebriated, or is at risk of disturbing other guests(Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5
(6) The individual attempting to make a reservation engages in words or actions that may disturb other guests (Tokyo Metropolitan Hotel and Ryokan Management Law Regulations, Article 5).
(7) The Guest smokes in bed or tampers with fire-fighting equipment, or otherwise fails to follow rules or observe prohibited items pertaining to fire-fighting and prevention.
(8) The individual attempting to make a reservation engages in any of the following, or the following pertains to said individual:
(a) The individual is a member of an organized crime organization or association, or otherwise affiliated with organized crime or other anti-social forces
(b) Individual is affiliated with a corporation or other entity controlled by organized crime or members of an organized crime group
(c) Individual is affiliated with a corporation whose executive/executives belong to an organized crime group
2. Where an Accommodation Contract is cancelled based on the regulations noted above, the Guest is not responsible for any charges for services not received.
Registering Accommodation
Article 8
1. Guests are asked to register the following information when checking in:
(1) Name, age, sex, address, and occupation
(2) Foreign nationals are asked to provide their country of citizenship, passport number, port and date of entry into the country. Passports are checked and copied/scanned
(3) Departure date/schedule
(4) Other items deemed necessary by the Hotel
2. If the Guest wishes to pay fees noted in Article 12 in place of currency, including travelers checks, accommodation vouchers, credit cards, etc., said payment must be presented when the Guest registers.
Guest Room Hours
Article 9
1. Guests may utilize guest rooms from 3 pm to the 10 am the next morning. However, where a Guest is staying for consecutive days, rooms may be utilized at any time, except for arrival and departure dates.
2. The Hotel may allow for use of Guest Rooms other than as noted in the above regulations. Fees apply as follows:
(1) Main building: ¥1,000 per person per hour (tax not included)
(2) Annex: ¥1,500 per person per hour (tax not included)
Observation of Regulations
Article 10
Guests are required to abide by the Rules and Regulations noted at the Hotel.
Hours
Article 11
1. Hours for major hotel facilities are as follows. Details on hours for additional facilities are noted in pamphlets given to guests, bulletin boards at the hotel, and service directories in the rooms.
(1) Front desk hours:
a) Hotel doors do not close at night, but if you leave or return to the Hotel after midnight, notify the front desk.
b) The front desk is on call for services from 6:30 am to midnight.
(2) Food service hours:
Breakfast: 7:30-9:00 am
Evening: 6:00-8:00 pm
(3) Additional service hours:
Stores: 7:00-9:30 am, 3:00-8:00 pm
Large bath: 4:00-11:00 pm
2. Note that the above hours are subject to change without prior notice as the Hotel deems necessary. In said cases, Guests will be notified by appropriate means.
Payment
Article 12
1. The breakdown of Accommodation Fees to be paid by Guests is outlined in Table 1.
2. Payment of the Accommodation Fees noted above can be made at the front desk, either in currency or another method accepted by the Hotel including travelers’ checks, hotel vouchers, credit cards, etc., when the Guest departs or is billed by the Hotel.
3. Accommodation Fees are assessed where the Hotel is able to provide guest rooms to the Guest, and the room is also available for use, but the Guest opts not to stay.
Hotel Responsibility
Article 13
1. The Hotel provides compensation to Guests who have suffered damages pertaining to the fulfillment or nonfulfillment of an Accommodation Contract in cases where the responsibility for said damages lies with the hotel.
2. The Hotel possesses a fireproofing certificate, and is also enrolled in ryokan liability insurance for extra protection in the unlikely event of fire.
Resolution of Issue where Hotel Cannot Provide Guest Rooms
Article 14
1. Where the Hotel is unable to provide a room to a Guest with whom an Accommodation Contract has been established, with the permission of the Guest, said Guest will be referred to other accommodation as similar as possible to the Hachijo View Hotel.
2. Where the Hotel is unable to move the Guest to other accommodation, the Hotel will pay compensation in the form of a penalty. The Hotel does not pay compensation when the reason why the Hotel cannot provide a room is not the fault of the Hotel.
Handling of Guest Belongings
Article 15
1. Please note that the Hotel cannot look after cash, valuables, art, antiques, breakable items, liquid items, living things including pets, etc.
2. If any items handed over to the front desk are lost or damaged, compensation will be paid to the Guest, except in cases of force majeure. However, regarding cash and values, where the Hotel has asked the Guest to declare the category and value of the item ahead of time but the Guest fails to respond, the Hotel pays a maximum compensation amount of ¥30,000. Compensation is not paid for items left in the lobby that are scratched or dented.
3. Compensation will also be paid for items not brought to the front desk by the Guest, including personal belongings such as cash and other valuables, in the event of loss or damage to said items caused by the deliberate action or negligence of the Hotel. However, regarding cash and valuables, where the Hotel has asked the Guest to declare the category and value of the item ahead of time but the Guest fails to do so, the Hotel pays a maximum of ¥30,000 in compensation.
Storage of Guest Baggage/Portable Items
Article 16
1. Where a Guest’s baggage arrives at the Hotel ahead of the Guest, upon giving prior approval the Hotel will take responsibility for said baggage and store it until the Guest’s arrival. The baggage will be handed over to the Guest at the front desk upon the Guest’s arrival.
2. If the Guest’s baggage or portable items are left behind after the Guest checks out, once Hotel staff identify the owner, the owner will be contacted and asked what should be done with the baggage. If the owner provides no instruction, or if the owner cannot be identified, said baggage will be handled as follows, as permitted under the relevant laws.
(1) Cash and valuables: Stored at the hotel for a period of seven days from the day they are found, after which they are turned over to the nearest police station
(2) Perishable foods: Disposed of immediately on the day they are found, regardless of value or expiration date.
(3) Other items: Stored at the hotel for a period of 14 days from the day they are found and then disposed of.
Shipping costs incurred to send baggage to the owner are paid by the owner.
3. The hotel reserves the right to inspect the content baggage or portable items left behind by guests, and based on this inspection to take appropriate steps, such as returning the item(s) to the owner or disposing of it as described above. Guests are not permitted to dispute decisions by the Hotel made in this manner.
4. Regarding baggage or portable item storage noted in Paragraphs 1 and 2, the Hotel is liable as follows: for Paragraph 1, the preceding Article Paragraph 1 regulations apply, while for the preceding paragraph, Paragraph 2 (same article) regulations apply.
Parking and Hotel Liability
Article 17
1. Where Guests utilize the Hotel parking lot, the Hotel hold no managerial liability for problems pertaining to Guest vehicles, regardless of whether or not car keys have been deposited with hotel staff. However, if damage to a Guest vehicle is caused by negligence on the part of the Hotel due to a parking lot management issue, either intentionally or unintentionally, the Hotel is obligated to pay compensation.
Guest Liability
Article 18
1. Where the Hotel incurs damages due to the negligence of a Guest, either intentional or unintentional, the Guest pays compensation to the Hotel.
2. To ensure smooth service in accordance with the Accommodation Contract, Guests who believe they may have received a hotel service or services differing from the services outlined in the Accommodation Contract are required to promptly notify the Hotel.
3. Smoking is prohibited in all public spaces of the Hotel facility. Please refrain from smoking except in the designated areas.
Room Cleaning
Article 19
1. Rooms are not cleaned every day where a guest stays two to six nights in a row in the same room.
Items such as hand towels, bath towels, bath mats, etc., are changed only as requested by Guests.
Disclaimer
Article 20
1. Guests may choose to use the hotel Internet with their computer. The Hotel, however, is not liable for any damages incurred by the Guest resulting from Internet system problems or interruption of service. Furthermore, where the Hotel determines Guest use of the Internet to be inappropriate, and the Hotel and/or third party are adversely affected by said use, the Guest is liable for compensation.
Rejection of Request for Continued Stay
Article 21
1. The Hotel may reject a guest request for continued stay for the following reasons.
(1) Where a Guest has acted in a reprehensible manner from the perspective of the Hotel, or where there exists a risk of such behavior
(2) Where these Regulations are violated (or where the hotel determines there is a risk of such violation)
Court of Jurisdiction and Applicable Law
Article 22
1. Any disputes pertaining to the Accommodation Contract between the Hotel and Guest(s) are governed by the law of Japan. Should either party be sued, the court of jurisdiction of the area where the Headquarters is located will serve as the exclusive jurisdictional court.
Hotel Rules
The following set of rules, based on Article 10 of the General Terms and Conditions, has been devised to ensure that all Guests are able to utilize the Hotel safely and comfortably. Where a Guest is unable to abide by these rules, said Guest will not be permitted to stay at the Hotel or have access to Hotel facilities, as under Article 7, Paragraph 1 of these General Terms and Conditions. Said Guest(s) will also be liable for damages incurred by the Hotel at the fault of the Guest.
■Safety and Protection in the Event of Disaster
(1) Be sure to lock your door whenever you exit your room (the Hotel rooms have automated locks).
(2) Check the evacuation route map posted on the inside of guest room doors.
(3) Do not hold meetings with visitors in your room.
(4) Do not use the hotel room for any purpose other than staying overnight without permission.
(5) Written permission from a parent or guardian is required for minors less than 18 years of age who will be staying at the hotel alone.
(6) Do not use heat-generating heating or cooking appliances, or electrical appliances such as irons other than those stipulated by the Hotel.
(7) All areas of the Hotel are smoke-free including the Lobby, public restrooms, etc. Do not smoke other than in the designated areas.
(8) Do not use items that could potentially start a fire, such as fireworks, incense, candles, etc., or that leave behind strong smells.
■Valuables
Use the Safety Deposit Box in the room to store cash and/or valuables.
■Payment
Please note that the Hotel is unable to make advance payments on behalf of a Guest, such as for airline, train, or excursion bus tickets; taxi fare: postal stamps; or shipping for baggage.
■The following items may not be brought into the Hotel:
(1) Animals including pets except service dogs. Please notify the Hotel ahead of time if you plan to bring a service dog.
(2) Poisonous or deleterious substances, toxic chemical substances, or items emitting extremely offensive smells or large amounts of smoke.
(3) Guns and swords, gambling and other criminal equipment, and items prohibited by law
(4) Items that could potentially explode or ignite/spread fire, such as gunpowder, volatile oil, etc.
(5) Items generating loud noises.
(6) Any other items that could potentially undermine the safety of other guests
■The following actions are prohibited at the Hotel.
(1) Criminal law violations including gambling or other actions that may corrupt public morals
(2) Political or religious activities/election campaigning
(3) Sale of goods, advertising, donations, signature-collecting, etc.
(4) Photography and/or audio recording for commercial purposes without prior permission
(5) Bringing in and/or consuming food/beverages in a restaurant
(6) Bringing foodstuffs into a restaurant and requesting the staff to cook it (either for payment or free of charge). This excludes paid optional hotel services.
(7) Inflammatory or loud behavior on the Hotel premises, or other actions that may disturb or be offensive to other guests.
(8) Other actions that could adversely affect safety and/or sanitation on Hotel premises.
Table 1 Breakdown of Accommodation Fees (pertaining to Article 12, Paragraph 1)
Total to be paid by Guest(s) Accommodation fees (1) Base accommodation fees (Room + breakfast and dinner)
(2) Includes service fees
Additional fees (3) Additional meals and beverages (besides breakfast and dinner) and other fees
(4) Includes service fees
Taxes Consumption tax
Accommodation tax (Guests staying at applicable rates only)
Additional Information
◆The base Accommodation Fee is that shown in the Accommodation Contract.
◆Category A Child: In general, an upper grade elementary school age child taking adult meals (excluding vinegared side dishes)
◆Category B Child: A child in the age range of three years (pre-school age) to lower grade elementary school age taking children’s lunches
◆Facility use fees: A fee of ¥2000 is assessed for children up to two years old who do not require meals or bedding.
※Fees are assessed on Category B children or infants requiring bedding (¥2000), breakfast (¥700), or dinner (children’s lunch) (¥2000). Prices do not include taxes.
◆Adult/Category A child meal charges
※¥1500 per adult for breakfast requested same-day (¥1300 for reservations made up to the day before)/¥1200 per Category A child (¥1000 for reservations made up to the day before). Prices do not include taxes.
※¥4500 per adult for dinner requested same-day (¥4300 for reservations made up to the day before)/¥3300 per Category A child (¥3000 for reservations made up to the day before). Prices do not include taxes.
◆Tokoharu Annex Usage Fee
※Additional fees are assessed for stays at the Tokoharu Annex in the amount of ¥3000 per adult and ¥1500 per child on top of base accommodation fees for the Main Building (tax not included).
◆Special Room Fee
An additional charge of ¥2000 (tax not included) is added for special rooms (12 tatami + 3 tatami adjoining room), maximum number of guests=6
Table 2 Penalties (pertaining to Article 6, Paragraph 2)
Date Accommodation Contract cancellation received No-show Same-day 1 day prior 2 days prior 3 days prior 5 days prior 6 days prior 7 days prior 8 days prior 14 days prior 15 days prior 30 days prior
No. of guests noted in Accommodation Contract Up to 14 100% 50% 20% 20% 20% - - - - - - -
15-30 100% 50% 20% 20% 20% 20% - - - - - -
31 to 100 100% 70% 50% 20% 20% 20% 20% 20% 10% 10% - -
More than 100 100% 70% 50% 25% 25% 25% 25% 25% 15% 15% 10% 10%
Notes:
1. Percentage shown is the penalty on Base Accommodation Fees.
2. Where the initial length of stay noted on the date of the Accommodation Contract is shortened, the Guest is charged a penalty in the amount of charges for the first day, regardless of number of days of stay.
3. Where a contract for groups of guests (15 or more) is partially cancelled, no penalty is assessed for 10% of the number of Guests (fractions rounded up) on the date ten days prior to the reservation (or date of reservation if less than 10 days prior).
4. Where a special Accommodation Contract is drawn up for groups of ten or more guests that includes a clear penalty agreement, this special Accommodation Contract applies.
5. Penalties may differ depending on the Accommodation Plan.
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